Key Steps to Take Now If You Loose Your Phone and Digital Wallet

Smartphones have revolutionized the way we live. They have changed the way we look at phone calls, altered the way we entertain ourselves on long drives or bus rides, and brought a wealth of knowledge to our fingertips. Now, smartphone developers are changing the way we handle money. Digital wallets and mobile pay apps, such as Jeton, are relatively new ideas that are catching on quickly.

Losing a phone containing your wallet with different currencies is inconvenient, but it shouldn’t be fatal. Your phone fell down a well, you lost your sticky note with the backup codes, and today just happened to be the day your Google account asked you to re-verify. Bad luck. Provided you’ve backed up your private key, recovering your account is a simple exercise. Should you find yourself in such a predicament, however, there’s a few things you should know before reaching for your wallet recovery phrase.
Since Jeton doesn’t store your card and bank details on your phone, anyone who finds or steals your phone won’t be able to access that information, even if it’s unlocked. Your payment information is encrypted and stored on secure servers.

Jeton’s two-factor authentication is an essential security measure that uses your phone to help prevent unauthorised access to your account.

Two-factor authentication, by its very nature, is designed to prevent access to your accounts if you don’t have access to your phone (or other authenticating device). Therefore, there aren’t many ways to circumvent this requirement after the fact. There are many ways to prevent this problem from happening, however. So don’t wait until you lose your phone to set them up.
When a phone is lost you can still access your account via Desktop but make sure you change all your passwords for additional security.

You can reset your Jetonl password yourself by following our automated password retrieval procedure.

On the log in page, click on the Forgot your Password link. Enter the e-mail address registered on your Jeton account, and hit Submit. You will then receive an e-mail from us instructing you how to reset your password.

If you are unable to complete the procedure using the automatic process, simply contact us by clicking on the available contact channel below, and our team will make sure to assist you accordingly.

As always, a little prevention is worth the scramble and heartache of trying to regain access to all of your critical accounts after you’ve lost your authenticator device.

 


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Jeton allows users to exchange money, make secure money transfers and online purchases. The better way to send money to those you love; simpler, faster, and safer.